UX & Service Design — 10+ years
I design products and services for people in hard places — open-pit mines, disaster zones, rural water schemes.
See the work6 case studies · 2014—2025
A personal assistant with her own phone number. Same conversation whether you type or call — and she can ring people on your behalf.
View case studyI product-owned an AI-built assistant on my own — five agents doing the engineering, specs before code, and one place allowed to say what's true.
View case studyA companion app rewarding supervisors for daily learning and on-time safety checks. More than 90% used it every day.
View case studyA maintenance app for local franchisees running rural water schemes — logging checks by photo, voice and text from the field.
ViewRisk maps and population-movement analytics that let agencies position resources before a storm makes landfall.
ViewRide-alongs and focus groups across an open-pit operation, tracing where safety process breaks down in practice.
ViewThese can be walked through in an interview or portfolio review.
With over a decade in design, I've built products and services across four continents — translating messy human reality into things people actually use.
My work spans customer research, conceptualisation and rigorous testing. I've led multicultural teams through ambiguity, and I care most about the projects where good design changes something material in someone's day.
Open to new opportunities worldwide.
jincemp@gmail.com