UX & Service Design — 10+ years
I design products and services for people in hard places — open-pit mines, disaster zones, rural water schemes.
See the work13 projects · 2014—2025
A companion app rewarding supervisors for daily learning and on-time safety checks. More than 90% used it every day.
View case studyA maintenance app for local franchisees running rural water schemes — logging checks by photo, voice and text from the field.
View case studyRisk maps and population-movement analytics that let agencies position resources before a storm makes landfall.
View case studyRide-alongs and focus groups across an open-pit operation, tracing where safety process breaks down in practice.
ViewControl-room layouts and operator interfaces for supervising equipment thousands of kilometres away.
ViewService design for a tech-enabled operational overhaul — dispatch, haulage and shift handover.
ViewOn-demand servicing and repair for drivers whose income stops the moment their vehicle does.
ViewA rewards layer for everyday spending, built to make the value obvious at the moment of purchase.
ViewA platform for planning, producing and publishing content at team scale, with AI assistance throughout.
ViewOne app consolidating bills, usage and support for a national utility's customers.
ViewA working method for compressing research, synthesis and detailed design using AI tooling.
ViewA component library and token set giving distributed teams one source of truth.
ViewSide projects, experiments, and the things that keep the craft sharp.
ViewWith over a decade in design, I've built products and services across four continents — translating messy human reality into things people actually use.
My work spans customer research, conceptualisation and rigorous testing. I've led multicultural teams through ambiguity, and I care most about the projects where good design changes something material in someone's day.
Open to new opportunities worldwide.
jincemp@gmail.com